Refund Policy and Procedures
This refund policy applies to all Two the Coeur Matchmaking Services.
Refund Policy and Procedures
This policy governs the use of services and procedures regarding refunds offered by Two the Coeur (herein referred to as "we," "us," or "our"). Please read carefully. By purchasing Coaching and Matchmaking services, you (herein referred to as “the Client” or “Client”) agree to follow the terms stated hereinafter.
Before receiving services, refunds may be requested within 48 hours of the initial payment for services, excluding Sundays and Legal Holidays. If Client would like to request a refund, an email should be sent to email@example.com with the request within 48 hours of the processing of the initial payment. Due to the nature of coaching and matchmaking services, after the 48-hour window, no refunds will be provided unless in the case of the circumstance(s) outlined below.
A refund of all unused match fees, in the amount of $300 per match, shall be made in the event of the death of Client, at any time during the course of Client’s active membership, to the person named as Client’s legal beneficiary or to Client’s estate in the case that there is no named beneficiary. No refunds of fees for coaching or other services will be provided.
During the course of Client’s time as an active client, once the matching process has begun, Client may request, in writing, that services be paused for up to 3 months. At the end of the initial 3-month period, Client’s services will resume or Client may request an additional 3-month extension by making the extension request in writing. Client is allowed to extend the pause only once for a total of a 6-month pause time period. Client may only request 2 pause periods during the duration of the terms of the Agreement, not to exceed a total of 6 months of paused service time. If services are not resumed within a 6-month time period, all unused services will be forfeited and Client’s relationship with us and all services will be terminated and the terms of the original Agreement will no longer stand except as otherwise outlined in Articles 4, 5, and 6 of the Agreement. No refunds will be provided for unused matches or any other service(s) in the case of voluntary or involuntary forfeiture.
In the event of “Success via Service,” (as herein defined) where Client enters into a long-term relationship with a match presented by us via in-person or virtual introduction, Client may pause services while exploring that connection. At the end of a 12-month time period, if Client is still in a relationship with the same candidate from the initial match which led to the pause, Client may request a refund for any unused matches, in the amount of $300 per match, by emailing firstname.lastname@example.org within 14 days of the end of that 12-month period with verification of the continued relationship.
Client is responsible for requesting the refund. Upon verification of the relationship, by direct contact from us with each party, we will issue the refund. We will not initiate any refund processes on Client’s behalf and no refunds will be granted after 14 days of the end of the 12-month pause period. If the client does not initiate a refund request by 11:59pm EST on the 14th day following the 12-month pause period, Client will forfeit their right to a refund and no refunds will be given after that date.
All refund requests must first be pursued through Two the Coeur, directly, before any attempt is made through personal resources including attorneys, banks, credit companies, etc. If the initial refund request is not pursued directly through us, we will not be able to assist Client, directly, in the refund matter.
In the event that Client is granted a refund, a 60-day period must be allotted for the refund process to be completed with funds returned to your initial method of payment.
By beginning services with us, Client agrees to the terms of this Refund Procedure. Client has a duty to read all provided contracts, agreements, policies, and procedures and may not use lack of reading or understanding as a defense against the information shared within.